Customer Support Representative

Job Description:

Legal.com is in search of a Customer Support Representative to provide exceptional service to our users. Your role is vital in ensuring that inquiries and issues are addressed promptly and effectively, enhancing user experience on our platform.

Key Responsibilities:

• Respond to customer inquiries via email, phone, and live chat.

• Provide accurate information about Legal.com's services and resources.

• Resolve customer issues in a timely and empathetic manner.

• Collect feedback to improve our services and user experience.

Qualifications:

• High school diploma or equivalent; college degree preferred.

• Experience in customer service, preferably in an online environment.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask and manage time effectively.